Order Confirmation

Production of your order will not begin until TBS receives e-mail confirmation that you agree to all details on your order form and invoice. If changes are required, details need to be adjusted prior to confirmation. It is your responsibility to read and understand all details including; terms of trade, physical specifications, prices, payment requirements, contact information and delivery address. Please ask for clarification prior to confirming if you are unsure about any aspect of your order form.


On confirming your order, you are agreeing to the prices stated on your invoice.

In instances where there is a timed process involved in making your product, you will be agreeing to a maximum spend. If the process takes less time, you will be charged accordingly. If the process takes more time, you will be charged the agreed maximum spend only. You will be sent an updated invoice with final pricing once the timed process is complete.

Rush Rates

Production times under 10 working days will incur rush rates. This covers the cost of re-arranging existing orders, any additional staffing required, rushing any outsourced processes and covering time outside of normal studio hours needed to complete your deadline. Rush orders and their rates are dependent on TBS’s work load; they will be added at TBS’s discretion and stated on your invoice.

8 working days: up to 10%   /   5 working days: up to 20%   /   3 working days: up to 25%   /   2 working days: up to 50%

Completion Date

TBS’s turn-around time begins once e-mail confirmation of your order has been received, along with any printed or digital material and any required deposit. TBS may finish your product before the stated date, but not after unless discussed prior to the stated completion date.

Physical Details

The specifics on your order form describe all the design decisions made with you, for your product. Production will be based on these details. Upon your e-mail confirmation TBS assumes you have checked all these details including but not limited to; measurements, orientation, colours, sizes, artwork and all other physical details stated.

Makers Mark

TBS’s makers mark will be placed discretely on your product unless otherwise requested. This is the TBS’s logo printed on a silver brushed metal label, 17mm in diameter. It’s a sign of quality, pride and artisan-ship. On a box, it is placed on the base. In a book or portfolio, it will be inside the back cover. If you have requested to have this left off, it will be stated in the specifications on your order form- “TBS maker’s mark is not to be added to this product” TBS may elect to voluntarily leave off the maker’s mark in some circumstances.


Your will receive an invoice via e-mail along with your order form.

Payment is required by bank transfer before the agreed completion date stated on your invoice. If you do not bank with ASB you will need to make a bank payment at least one business day prior to the date on your invoice.

Please note that TBS does not have EFTPOS facilities and does not accept credit card payment.

Orders over $1000 require a deposit before production can begin to cover materials and outsourced costs. Details will be stated on your invoice. The remaining balance will be required before completion.

Clients on account will be billed for the 20th of the month following completion. If you do not bank with ASB, schedule this payment no later than the 18th of the month to ensure TBS is paid on time. Late payments are liable to incur a daily charge of 1% of the total cost for every unpaid day past the stated date. Payments over 7 days late will also incur a monthly $10 admin fee. Any late account holders will in future, default back to paying before completion.

Specifications for Supplied Material

Some products may require you to supply artwork, files, materials, pages etc to specifications. These specifications and their time-frames will be either e-mailed to you, or stated on your order form.

TBS holds no responsibility of the longevity or accuracy of your binding if these specifications are not followed. TBS will not guarantee that your completion date will be meet if time-frames for the supplied materials are not meet. In these instances, you will be advised on a new completion date on receipt of the correct materials.

Shipping and Handling

TBS delivers New Zealand-wide using Courier Post. All items require a signature for delivery unless otherwise requested. Tracking info is automatically e-mailed to you once a courier ticket has been created.

Estimated shipping times:

Locations between Whangarei and Cambridge: overnight

Far and Lower North Island: up to 2 working days

South Island: up to 3 working days

Rural Deliveries: add an additional day

TBS’s courier does not deliver to P.O. Boxes.

TBS also uses Deadline Couriers for urgent local Auckland deliveries where required. 1 to 3 hour services are available and quoted on request.

Due to the variation in size and weight of each order, shipping costs are calculated individually. The shipping and handling charge covers a small fraction of the packaging materials and packing time, as well as the courier cost. On confirming your order, you are also confirming the shipping rates stated on your invoice.

Please make sure you have checked the delivery details on your invoice and that someone will be available to sign for delivery at the address you have provided.

TBS is well practised at packing fragile items for shipping and does their best to ensure your product is packed safe and sound. However, TBS has no control over courier handling. Before opening your delivery, please ensure you check your parcel for any noticeable damage to the packaging. Take pictures of the packaging and any related product damage to speed up necessary claims.